Consumer Protection and Complaint Management

Estructura jurídica que sostienen a tu empresa

Developing, implementing and overseeing compliance with financial services users and consumer regulation.

How we work

Legal advice aligned with your operations

STEP 1:

We understand your operations and regulatory environment.

STEP 3:

We support implementation and execution

STEP 2:

We define the appropriate legal strategy

STEP 4:

We provide continuous follow-up and daily attention

Servicios clave

Alcances del servicio

Consumer Protection Compliance

How we help: Compliance with obligations towards financial consumers.

Includes: Implementation and oversight of compliance processes.

Deliverables: Compliance criteria and strategies.

Complaint Handling

How we help: Financial consumer complaint management.

Includes: Support in addressing inquiries.

Deliverables: Legal support in complaint processes.

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Corporativo-Contractual / M&A

Casos destacados

Onboarding KYC lento y alto rechazo

Rediseño de KYC: campos mínimos y validaciones en origen, matriz de evidencias, reglas de riesgo por segmento y playbook de excepciones. Resultado: TAT <12 h y mayor tasa de aprobaciones.

Corporativo-Contractual / M&A

Casos destacados

Padel Galis Mx — actualización y negociación contractual

Actualizamos el ecosistema contractual: diagnóstico de formatos, plantillas maestras (cliente/proveedor), límites de responsabilidad y penalidades, aprobación/firma y playbook de negociación con contrapartes.